In this section we cover operational aspects that are required to exist or happen every single time a product runs. This is a very important part of any adventure travel activity that aims to manage risk and safety for two main reasons:

1. It establishes the most operational and frequently used feedback loops (identifying mistakes and making improvements) of safety management:
2. It implements a reliable way to respond to accidents when those happen.

Remember, caring for people is the number one priority — so we must be attentive and continuously examine our operation for mistakes that may lead to accidents, and we need to be ready to respond to accidents and emergencies when those happen.

Section Summary:

• Identify and understand how to implement key operational reports of safety management: Trip Reports and Incidents & Accidents Reports (IAR)
• Prepare for emergencies: Emergency Action Plans (EAP), preparation and simulations
• The key elements of effective Emergency Response Plans
• The roles and preparations to do with field staff and administrative staff
• How to design, implement and test an Emergency Response Plan suitable for your operation
• Practical tips from professionals and organizations on what to do and avoid during emergencies: documentation, communications, etc.
• The requirements of Trip Reports, Incident Reports and Emergency Response Plans according to the ISO standard