In this section we cover operational aspects that are required to exist or happen every single time a product runs. This is a very important part of any adventure travel activity that aims to manage risk and safety for two main reasons:
- It establishes the most operational and frequently used feedback loops (identifying mistakes and making improvements) of safety management:
- It implements a reliable way to respond to accidents when those happen.
Remember, caring for people is the number one priority — so we must be attentive and continuously examine our operation for mistakes that may lead to accidents, and we need to be ready to respond to accidents and emergencies when those happen.
- Identify and understand how to implement key operational reports of safety management: Trip Reports and Incidents & Accidents Reports (IAR)
- Prepare for emergencies: Emergency Action Plans (EAP), preparation and simulations
- The key elements of effective Emergency Response Plans
- The roles and preparations to do with field staff and administrative staff
- How to design, implement and test an Emergency Response Plan suitable for your operation
- Practical tips from professionals and organizations on what to do and avoid during emergencies: documentation, communications, etc.
- The requirements of Trip Reports, Incident Reports and Emergency Response Plans according to the ISO standard