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ATG 5 - Customer Service & Group Management
Lecture ID 20882464 Lecture name Managing Expectations Lecture course ID 1015124 Lecture section position Lecture Url /courses/1015124/lectures/20882464 User ID Name Email
Customer Service & Group Management
Introduction: Guiding is About Caring for People (1:50)
Managing Expectations (23:02)
Outside the Comfort Zone (17:24)
Quiz: Check Your Knowledge!
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Managing Expectations
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